ARE YOUR PRODUCTS VEGAN?
Yes, all of our products are and will always be vegan and cruelty-free. We ban all animal-derived products including: Beeswax, Lanolin, Honey, Collagen, Gelatin, Carmine, Guanine, Tallow, Squalane, Ambergris, Estrogen, Retinol. Plus we source naturally derived, organic and fair-trade organic ingredients whenever possible. We are on Logical Harmony’s Cruelty free brand list: here
HOW DO YOUR PRODUCTS IDENTIFY AS CLEAN?
ĀTHR Beauty bans over 2700 ingredients in all of our formulas and uses organic and fair-trade ingredients whenever possible. If you have a question about a certain ingredient, please visit our Ingredients page. If that question has not been answered, please email us at: firstname.lastname@example.org
WHAT IS YOUR RETURN POLICY?
If for any reason you are unsatisfied with your purchase, we will exchange or offer a refund of your unused or damaged product value within 30 days of purchase date for any full-size item bought from our e-commerce store. Unfortunately, we cannot offer returns for used products at this time. As a small business, ĀTHR Beauty does not offer refunds to cover shipping fees or costs associated with returns/exchanges. To initiate a return or exchange, please reach out to email@example.com.
WHERE DO YOU SHIP?
Beyond shipping domestically within the United States, we are happy to offer international 7-21 day shipping starting at $10 to: Australia, Austria, Belgium, Canada, Denmark, France, Germany, Hong Kong SAR, Ireland, Japan, Luxembourg, Mexico, Netherlands, New Zealand, Poland, Portugal, South Korea, Sweden, Switzerland, United Kingdom, Croatia, Estonia, Gibraltar, Lithuania, Israel, Malaysia and Singapore. Please note for international orders, the buyer is responsible for paying any duty or tax fees that many incur.
HOW DO I RECYCLE YOUR PRODUCTS?
To recycle your ĀTHR products, you must first remove the eyeshadow pans from the palette and recycle those separately. You will also need to remove the elastic and we encourage you to reuse it as a hair tie. Finally, you are now able to recycle the paper palette. Please note that recyclability is dependent upon your local area's recycling abilities because recycling capabilities vary from city to city, state to state and country to country. ĀTHR Beauty is not liable for recycling facilities recyclability and we encourage you to check with your local facility.
DO YOU OFFER PRICE ADJUSTMENTS?
Unfortunately we do not offer price adjustments at this time. We are too small of a brand to accommodate price adjustments but do offer LIMITED TIME promotions throughout the year. We appreciate your understanding and invite you to subscribe to our email list to stay up to date on promotional offers.
WHERE IS MY ORDER? TRACKING SAYS DELIVERED.
Having trouble locating your order? If the tracking on your order says ‘Delivered’, it means the postal service used has delivered your order. We recommend you double check to confirm that you input the correct address on your order, and to inquire with the post office and even with your neighbors about your package. If you still cannot find your package, we advise reporting the lost or stolen package with your home or renter's insurance and/or the post office for reimbursement. Unfortunately we are not responsible for lost or stolen packages, we are only responsible that the package was actually delivered. We understand it is incredibly frustrating to have a package stolen but as a small business, we are unable to assume the responsibility for someone else’s breaking the law.
SHIPPING DURING COVID-19
Please note that shipping deliveries are taking much longer than expected due to Covid-19, we thank you for your patience and understanding during this time.