FAQ

ARE YOUR PRODUCTS VEGAN?

Yes, all of our products are and will always be vegan and cruelty-free. ATHR Beauty products are both Leaping Bunny and Peta certified for being vegan and cruelty free. We ban all animal-derived products including: Beeswax, Lanolin, Honey, Collagen, Gelatin, Carmine, Guanine, Tallow, Squalane, Ambergris, Estrogen, Retinol. Plus we source naturally derived, organic and fair-trade organic ingredients whenever possible. We are on Logical Harmony’s Cruelty free brand list: here

HOW DO YOUR PRODUCTS IDENTIFY AS CLEAN?

ĀTHR Beauty bans over 2700 ingredients in all of our formulas and uses organic and fair-trade ingredients whenever possible. If you have a question about a certain ingredient, please visit our Ingredients page. If that question has not been answered, please email us at: hello@athrbeauty.com

WHAT IS YOUR RETURN POLICY?

If for any reason you are unsatisfied with your purchase, we will exchange or offer a refund of your unused or damaged product value within 30 days of purchase date for any full-size item bought at full price from our e-commerce store. Unfortunately, we cannot offer returns for used products at this time. As a small business, ĀTHR Beauty does not offer refunds to cover shipping fees or costs associated with returns/exchanges. To initiate a return or exchange, please reach out to hello@athrbeauty.com. Please note we do not offer returns for items bought on sale or with a coupon code so please make sure if you are buying an item on sale to note if it's a final sale. We also do not offer price adjustments to orders.

WHERE DO YOU SHIP?

Beyond shipping domestically within the United States, we are happy to offer international 7-21 working shipping days (even longer during the holiday season) starting at $10 to: Australia, Austria, Belgium, Canada, Denmark, France, Germany, Hong Kong SAR, Ireland, Japan, Luxembourg, Mexico, Netherlands, New Zealand, Poland, Portugal, South Korea, Sweden, Switzerland, United Kingdom, Croatia, Estonia, Gibraltar, Lithuania, Israel, Malaysia and Singapore. To save on international shipping fees, we use a carrier like UPS and once the parcel crosses customs, it is handed over to your local post office so the tracking is switched to the local post office. If you have not received your package, please reach out to your local post office. Please note for international orders, the buyer is responsible for paying any duty or tax fees that many incur. We also cannot guarantee international orders by any certain dates.

HOW DO I RECYCLE YOUR PRODUCTS?

To recycle your ĀTHR products, you  must first remove the eyeshadow pans from the palette and recycle those separately. You will also need to remove the elastic and we encourage you to reuse it as a hair tie. Finally, you are now able to recycle the paper palette. Please note that recyclability is dependent upon your local area's recycling abilities because recycling capabilities vary from city to city, state to state and country to country. ĀTHR Beauty is not liable for recycling facilities recyclability and we encourage you to check with your local facility.

DO YOU OFFER PRICE ADJUSTMENTS?

Unfortunately we do not offer price adjustments at this time. We are too small of a brand to accommodate price adjustments but do offer LIMITED TIME promotions throughout the year. We appreciate your understanding and invite you to subscribe to our email list to stay up to date on promotional offers.

WHERE IS MY ORDER? TRACKING SAYS DELIVERED.

Having trouble locating your order? If the tracking on your order says ‘Delivered’, it means the postal service used has delivered your order. We recommend you double check to confirm that you input the correct address on your order, and to inquire with the post office and even with your neighbors about your package. If you still cannot find your package, we advise reporting the lost or stolen package with your home or renter's insurance and/or the post office for reimbursement. Unfortunately we are not responsible for lost or stolen packages, we are only responsible that the package was actually delivered. We understand it is incredibly frustrating to have a package stolen but as a small business, we are unable to assume the responsibility for someone else’s breaking the law.

SHIPPING DURING THE HOLIDAY SEASON

It can take up to 48 hours for your domestic order to ship. Please note that shipping deliveries are taking much longer than expected due to an influx of orders and our shipping carriers being inundated with packages during this holiday season, we thank you for your patience and understanding during this time. Please note we do not offer any guaranteed deliveries and do not refund orders for not arriving on time.

GIVEAWAY OFFICIAL RULES

From time to time, we may offer a giveaway of our products on one of our platforms. All giveaways are USA based, including Hawaii unless otherwise noted. Giveaway entrants must be 18 years old at the time of entry. The entry must fulfill all sweepstakes requirements, as specified, to be eligible to win a prize. Entries that are not complete or do not adhere to the rules or specifications may be disqualified at the sole discretion of ATHR Beauty. You may enter only once and you must fill in the information requested. You may not enter more times than indicated by using multiple email addresses, identities or devices in an attempt to circumvent the rules. If you use fraudulent methods or otherwise attempt to circumvent the rules your submission may be removed from eligibility at the sole discretion of ATHR Beauty. All giveaways are subject to federal, state, and local laws and regulations. Participation in our giveaways constitutes the entrant's full and unconditional agreement to and acceptance of these official rules and our decisions (the sponsor), which are final and binding. Winning a prize is contingent upon being compliant with these official rules and fulfilling all other requirements sent herein. Instagram or Facebook are not in any way affiliated or involved in any of our giveaways. ATHR Beauty takes no responsibility for any entries which are lost, delayed, illegible, corrupted, damaged, incomplete or otherwise invalid. Prizes are non-negotiable, non-transferable and non-refundable. No cash alternative is available. Where a Prize becomes unavailable for any reason, ATHR Beauty reserves the right to substitute that prize for a prize of equal or higher value. In the event of unforeseen circumstances beyond ATHR Beauty’s reasonable control, ATHR Beauty reserves the right to cancel, terminate, modify or suspend the competition or these terms and conditions, either in whole or in part, with or without notice. The odds of winning depend on the number of eligible entries received.

WHAT IS YOUR PRIVACY POLICY?

ĀTHR Beauty Co ('the company", "ĀTHR Beauty Co", "we", "us") provides this Privacy Policy (“Policy” or “Privacy Policy”) to describe the information we collect, how we use it, and when and with whom we share it. This Policy applies to this website (www.athrbeautyco.com), other websites, mobile applications, and online services we provide, and to personal information collected offline, such as through a purchase of our products or subscription to our mailing lists or newsletters (collectively the “Service”). By accessing or using the Service, you agree to this Policy. If you do not agree to this Policy, please do not access or use the Service. 

CALIFORNIA PROP 65

The State of California's Proposition 65 requires businesses to provide a clear and reasonable warning before knowingly and intentionally exposing anyone to a listed chemical, unless the business can show that the anticipated exposure level will not pose a significant risk of cancer or is significantly below levels observed to cause birth defects or other reproductive harm.

The State of California also states this exemption: Businesses with less than 10 employees and government agencies are exempt from Proposition 65’s warning requirements and prohibition on discharges into drinking water sources.

In compliance with the State of California's Proposition 65, because ATHR Beauty has fewer than 10 employees, we are exempt from labeling our products.

For additional information, you can follow the link below.  

https://oehha.ca.gov/proposition-65/businesses-and-proposition-65

HOW TO CONTACT US:

Customer Service is open 5 days a week Mon-Friday from 9am-5pm MST. Please allow 48 hours from receipt of email during open hours for a response.

Please email any customer service inquiries to: hello@athrbeauty.com

Interested in our PR/Marketing opportunities or becoming an ATHR Beauty Affiliate?

For interested affiliates, please email affiliates@athrbeauty.com For PR and marketing, please email hello@athrbeauty.com